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Returns & Exchanges

D&K Suit City Return Policy
Last Updated: April 2025

At D&K Suit City, our primary goal is to ensure your complete satisfaction with every purchase. We understand that sometimes a return or exchange may be necessary, and we aim to make the process as straightforward as possible. This detailed return policy outlines the eligibility criteria, available options, and steps to follow for returns or exchanges, depending on the reason for the return and the condition of the product.

1. Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:

  • Return Window: Returns and exchanges are accepted within 30 days from the original purchase date, as indicated on your order confirmation or receipt. For example, if you purchased a suit on April 1, 2025, you must initiate the return by April 30, 2025.
  • Condition of Items: Items must be in good condition, meaning they must be unworn, unwashed, undamaged, and free of any alterations. All original tags, labels, and packaging (e.g., garment bags or boxes) must be intact and included with the return. For instance, a shirt that has been worn or has missing tags will not be accepted.
  • Proof of Purchase: A valid proof of purchase, such as your order confirmation email or receipt, is required to process a return or exchange.

2. Return Options
Depending on the nature of your purchase, the following return options are available:

  • Store Credit: If you’re unsatisfied with your purchase, you may return the item within 30 days for store credit. This credit will be issued as an electronic gift card, which can be used for future purchases on our Website or in-store.
  • Final Sale Items: Items marked as “Final Sale” (e.g., heavily discounted items during clearance events like “2 Shirts for $45”) are not eligible for returns or exchanges. This will be clearly indicated on the product page and at checkout.
  • Return Locations: Items purchased online can be returned either in-store at any D&K Suit City location or online through our Website. For in-store returns, bring the item and proof of purchase to the store. For online returns, follow the instructions provided in the “Online Returns” section below.

3. Shipping Fees for Returns

  • Customer Responsibility: Customers are responsible for all return shipping fees unless the return is due to an error on our part (e.g., we shipped the wrong item, size, or a defective product). This includes the cost of shipping the item back to us and any associated insurance fees.
  • Online Returns: For online returns, D&K Suit City does not provide prepaid shipping labels unless specified otherwise. You must arrange and pay for the return shipping through a carrier of your choice (e.g., UPS, USPS, or FedEx). We recommend using a trackable shipping method to ensure the package reaches us, as we are not responsible for lost or undelivered return packages.
  • Exceptions for Errors: If we shipped the wrong item, size, or a damaged product, we will provide a prepaid return shipping label for U.S. customers and cover the cost of return shipping. See the “Damaged or Incorrect Items” section for more details.

4. Refunds and Store Credit

  • Form of Refund: All refunds are issued as electronic gift cards (store credit), which can be used for future purchases on our Website or in-store. We do not issue refunds to the original payment method (e.g., credit card or PayPal).
  • Amount of Refund: The store credit will cover the purchase price of the returned product, excluding any original delivery charges, taxes, or additional fees (e.g., shipping insurance). For example, if you paid $120 for a suit (including $20 for shipping), you’ll receive a $100 gift card upon return.
  • Gift Card Details: Electronic gift cards have no expiration date and can be combined with discount codes or other promotions during checkout. You’ll receive the gift card via email once the return is processed, typically within 5-7 business days of us receiving the item.

5. Return Claims Process

  • Filing a Claim: Any claims for returns must be filed within 10 days of receiving your package. For example, if you received your order on April 5, 2025, you must file a return claim by April 15, 2025. To file a claim, contact our customer support team at support@dksuitcity.com or through https://dksuitcity.com/pages/contact-us.
  • Orders Marked “Return to Shipper” or “Refused”: If your package is marked as “Return to Shipper” or “Refused” at our return center (e.g., due to an incorrect address or failure to claim the package), it will not be eligible for a standard refund. Instead, you will receive an electronic gift card for the full amount spent on the products, minus any shipping and insurance fees. For example, if you ordered a $100 suit with $15 shipping and the package was returned to us, you’d receive an $85 gift card.

6. Damaged or Incorrect Items

  • Our Commitment: If you receive a damaged item, the wrong item, or an incorrect size due to our error, we will send a replacement at no additional cost to you, provided the item is returned to us.
  • Prepaid Return Labels: For U.S. customers, we will provide a prepaid return shipping label to send the incorrect or damaged item back to us. Once we receive the item, we’ll ship the correct replacement within 2 business days, subject to availability.
  • Process: To report a damaged or incorrect item, contact our customer support team within 10 days of receiving your order. Include your order number, a description of the issue, and photos of the damaged or incorrect item. If a replacement is unavailable, we will issue store credit for the full purchase price of the item.

7. Exceptions to Returns
The following items or situations are not eligible for returns or exchanges:

  • Items Purchased Over 30 Days Ago: Any purchase made more than 30 days prior to the return request will not be accepted. For example, a suit bought on March 1, 2025, cannot be returned after March 31, 2025.
  • Discontinued Items: Items that are no longer available for sale on our Website or in-store cannot be returned or exchanged.
  • Items Bought with Store Credit: If you used store credit from a prior return or exchange to purchase an item, that item is not eligible for further returns or exchanges.
  • Event Purchases: Items purchased at special events, expos, trunk shows, or pop-up shops are considered final sale and are not eligible for returns or exchanges. This will be communicated at the time of purchase.
  • Non-Returnable Condition: Items that are worn, washed, damaged, altered, or missing original tags and packaging will not be accepted. For example, a suit with a missing tag or signs of wear (e.g., stains or odors) will be rejected.

8. How to Initiate a Return

  • Online Returns: To return an item purchased online, visit https://dksuitcity.com/pages/returns, log into your account, and follow the instructions to generate a return request. Package the item securely with all original tags and packaging, and ship it to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error.
  • In-Store Returns: Bring the item, along with your proof of purchase, to any D&K Suit City store within 30 days. Our staff will process the return and issue store credit on the spot.
  • Processing Time: Once we receive your return, we will inspect the item to ensure it meets our eligibility criteria. If approved, store credit will be issued within 5-7 business days. You’ll receive an email confirmation with your electronic gift card details.

9. Additional Notes

  • Inspect Your Items: We recommend inspecting your order upon receipt to ensure everything is correct and undamaged. This helps you file a claim within the 10-day window if needed.
  • Non-Transferable Store Credit: Electronic gift cards issued as store credit are non-transferable and can only be used by the original account holder.
  • Contact Us for Assistance: If you have any questions about the return process or need help, reach out to our customer support team at support@dksuitcity.com or via https://dksuitcity.com/pages/contact-us. We’re here to assist!

Thank you for shopping with D&K Suit City! We appreciate your business and are committed to ensuring your shopping experience is as smooth as possible.